This Platform( is owned by Mudra Traders (hereinafter referred to as “Polivu Organics”). 

Here at Polivu Organics, we want to ensure that your time spent shopping with us is exceptional. However, once sold or delivered, we cannot accept exchanges or returns of opened or used products because they cannot be resold in their current condition.

In the event of product damage or quality issues, we can only issue a refund or exchange if we are notified within the following time frames:

Please contact our Customer Care team as soon as possible if you acquire a tampered and also damaged product and provide images or video to back up your claim.

Contact the customer Care team within 1 day of receiving your order if you have any issues with the quality of the products you received.

After the item has been delivered, Polivu Organics assumes no responsibility for it. Our exchange/return policy does not apply to damage caused by misuse, incorrect application, or neglect.

Products must be returned in resalable condition, unopened in their original box, and without damage to be eligible for exchange.

Polivu Organics reserves the right to inspect and vet all requests for returns and exchanges.

Once goods have been sold, no returns will be accepted.

Need help?

Our Customer Service Specialist is ready to take your call at +91 90477 22000 (Monday through Saturday, 10 a.m. to 6 p.m. India Time) or via WhatsApp at +91 90477 22000  or email at